Privacy Policy

This Privacy Policy explains how INNOCON Homes (“we”, “us”, or “our”) collects, uses, and manages personal information through our website at https://innonconhomes.com.au (“Website”).

1. What Information We Collect

The personal information we collect depends on how you interact with our Website. This may include:

• Your name

• Email address

• Residential or postal address

• Telephone number

2. Categories of Information

Under the Privacy Act 1998 (Cth), information is classified as either Personal Information or Sensitive Information.

Personal Information

Personal Information refers to any information or opinion about an identified individual, or someone who can reasonably be identified, regardless of:

• Whether the information is true or not; and

• Whether it is recorded in a material form or not.

If information does not identify you or make your identity reasonably ascertainable, it will generally not be considered Personal Information and will not be subject to this policy.

Sensitive Information

Sensitive Information includes details about matters such as racial or ethnic background, political views, religious or philosophical beliefs, trade union or professional memberships, criminal history, or health information.

We will only use Sensitive Information:

• For the primary reason it was collected;

• For a directly related secondary purpose; or

• With your consent or where required/authorised by law.

3. How We Collect Personal Information

We may collect your Personal Information in the following ways:

• When you provide it directly through our Website, related applications, or other communications with us.

• Through cookies that track Website usage and help improve your browsing experience. Generally, cookies do not personally identify you.

• While we typically do not collect Sensitive Information, if we do, we will handle it in accordance with the above principles.

• Where practical, we collect information directly from you. However, we may sometimes receive information from third parties. In such cases, we will take reasonable steps to inform you of this.

4. Purpose of Collection

We collect Personal Information in order to:

• Provide you with a high-quality service experience on our Website;

• Keep you informed about updates and developments in our business.

We may share your Personal Information with service providers who assist us in operating the Website, including maintenance and support personnel.

By using our Website, you consent to receiving direct marketing communications. We will only send marketing material where it is reasonable to expect such communication and where we have collected your information directly from you. We do not use Sensitive Information for direct marketing purposes. All marketing communications will include an option to unsubscribe or opt out.

5. Security, Access and Correction

We take reasonable measures to safeguard your Personal Information against unauthorised access, misuse, alteration, or disclosure.

When your information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy it or de-identify it. Most personal records are retained for up to seven (7) years to meet record-keeping obligations.

Under the Australian Privacy Principles:

• You may request access to the Personal Information we hold about you (subject to certain conditions).

• You may request corrections to inaccurate information (subject to certain exceptions).

Requests for access or correction should be made in writing using the contact details provided below.

6. Complaints Procedure

If you believe your Personal Information has not been handled properly, you may contact us using the details below. Complaints will be reviewed by Shivani Goyal, and we may request additional information to better understand your concerns.

If your complaint is found to be valid, we will work with you to resolve the issue appropriately. If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Overseas Disclosure

We will not transfer your Personal Information to recipients outside Australia unless you specifically request us to do so. If you request an overseas transfer, the recipient may not be required to comply with Australian Privacy Principles, and we will not be responsible for any mishandling of your information in those circumstances.

8. Contact Us

For questions about this Privacy Policy, requests to access your Personal Information, or complaints about our privacy practices, please contact us at: